Free shipping on all Domestic orders with a subtotal of $75 or more after any discounts are applied. All orders ship in 1-5 business days. Use code BBBABE to save

Frequently asked questions

How long will it take for my order to be shipped?

All orders ship in 1-5 days through USPS. 

Can I make changes to orders?

WE DO NOT COMBINE ORDERS. WE DO NOT APPLY ANY DISCOUNTS AFTER AN ORDER HAS BEEN PLACED. PLEASE BE SURE TO DOUBLE CHECK THAT ANY DISCOUNT CODES ARE ADDED TO ORDER PRIOR TO CHECKING OUT.

 

What happens if I need to change the address on my order?

Due to our quick shipping time, we do not guarantee that we will be able to change the address. If the order has shipped you will need to contact USPS.

What is the response time for an email?

If emailing or messaging during business hours you can expect a response within anywhere from a half hour to 24 business hours. 


What happens if my package is lost? 

If your package appears to be lost, you will need to contact USPS. The only information we have about tracking is whatever the website shows when the tracking number is typed in. If Route insurance was purchased you can also file a claim through them. You will receive a separate email from Route. 

What happens if I received the incorrect item or my item is damaged?

In the event that this happens we must be notified within 7 business days of the package being delivered. When we are notified we will then take the necessary steps to correct the issue. 

How should I wash my clothing items? 

All Bella-Breez items should be hand washed with mild detergent. Items should hung to dry and should not be dry cleaned. 

How do I contact Bella-Breez? 

Contact us via email at Bella-breez@hotmail.com.

How long do I have to send back a defective/wrong item? 

The package must be scanned into USPS within 14 calendar days after we send the prepaid label to return it. If the item is not sent back within the allowed time, we will no longer be able to accept it back. We will write return to sender on the package if necessary.

What happens if I contact Bella-Breez outside of the allotted time frame for a defective/wrong item?

Unfortunately, if we are contacted outside of the 14 calendar day time frame we are unable to do anything about the item.